Products

Hotel Reservation System

At the core of all our products lies the world class Meridian Reservation Engine. Built on a Microsoft SQL server foundation, the reservation system features a very fast, stable reservation environment capable of handling large volumes of end users performing complex and varied reservation queries.

Reservations & Higher Conversion Rates

With an abundance of property information, strong visuals, robust packaging systems, value added mechanisms and countless interface possibilities, our system allows for a greater conversion of reservations on the hosts current site. It is a competitive marketplace whereby studies have shown that consumers may view up to seven different web sites before concluding a reservation. The question facing all Internet publishers is which web site will actually conclude the transaction and ultimately reap the rewards.

Robust Packaging Systems

Packaging is increasingly seen as a tool to differentiate your product mix in the face of increasing competition. Our custom packaging solution allows you to create your own packages to feature on your destination web site!

Working with the local suppliers of travel products enables the Meridian Packaging Engine to build an extremely comprehensive suite of products which can be custom tailored to each individual consumer. Imagine all the participants in your local destination brought together in one online marketplace.

The Meridian Packaging Engine supports the following features:

  • Individual Hotel Packages created at the property level
  • Dynamic Packaging whereby consumers can load and build their own packages
  • Centrally loaded and administered packaging usually initiated by the CVB
  • Golf Play and Stay Packaging Engine

Value Added Mechanism

The Meridian system has the capability to attach a couponing mechanism to the end of the reservation process. In Niagara Falls, Canada we use the capability and have labelled it our "Vacation Enhancement Program."

At the conclusion of each reservation, consumers are driven into the “Vacation Enhancement Program Redemption Centre”, where they can print out an unlimited number of high quality special value added vouchers. The system transfers onto each voucher the customers’ name, hotel, confirmation number, arrival and departure dates. The vouchers are very personalized and have been used quite effectively in driving consumers to the respective attractions participating in the program.

Deploy our system under your own URL or use our highly secure URL https://www.reservation.org.

Features and Tools

Inventory Management

Room Setup

  • Room types-ability to set the number of people that can be accepted in each room type
  • Load up to 6 photos per room type
  • Allocate amenities by the room type
  • Create a complete room description
  • Set the room display order

Inventory Management Tools

  • Modify Room Rates for a Date Range
  • User can close or open inventory for one, two or all room types and/or promotions (multiple Updates)
  • Ability to place restrictions on each hotel per day –i.e. minimum night stays, no arrivals on a specific day
  • System allowed negative inventory

Inventory Reports

  • Room Availability Report
  • Rooms Sold report
  • Automatic e-mail alerts to the revenue manager regarding room inventory status

RATES MANAGEMENT

Room/Rate Setup

  • Add New Room Type Tool
  • Load an unlimited amount of room types
  • Master Rates and Default Room Settings Tool
  • When a room code is created it can be linked to another room code for rate management. Therefore, when one room code price changes, it will be transfer to all products under that grouping function.
  • Ability to enter what the hotel considers a child/senior/student (same goes for attractions/theatre)-The system will calculate the person as an adult if they don’t fit the criteria for what the hotel considers a child. Criteria for each hotel will differ.
  • At room code, we can determine the number of people the rate is based on (2, 4, etc). Extra person charges apply after that.
  • Rate Rules - Set rules such as must be booked x # of days in advance, days they can arrive, days rate is valid for , etc.
  • Select Discount Plans- Load up to seven discount plans against  rack rates

Rate Management Tools

  • Modify Room Rates for a Date Range – The ability to enter one rate for a time period or can be broken down per day for a time period
  • Increase Decrease Rack Rates - Yield Tool for global changes to all room codes
  • Modify Extra Adult Rates Children Rates - Date Range - Extra person charges can be changed for each program/rate group, and can also differ from day to day; or for different ages
  • Modify Room Restrictions - Date Range
  • Modify Discount Plans - Date Range
  • When pricing, you can multi-select room types instead of pricing individually – same application can be used when changing rates and inventory
  • Extended Stay Rates - 2nd, 3rd, and so forth - rates could be discounted if more than one night is booked.
  • When loading rate, there is a fill down option
  • Promo codes can be entered on-line and the room rates will adjust automatically according to the promotion codes.
  • Domain Blocking Report - Dynamic tiered marketing report for opening and closing distribution gateways
  • Modify Domain Blocking - Date Range
  • Place reservations restrictions such as “close to arrival” and “minimum length of stay”
  • Automatic foreign currency calculations (exchange rates are set locally)

Rate Reports

  • Daily Rates & Restrictions Report Modify
  • Room Rates/Discount Plans/Reservations Restrictions report
  • Domain Blocking Report - Dynamic tiered marketing report for opening and closing distribution gateways
  • Reservation report based upon incremental room rates

PACKAGE  MANAGEMENT

Meridian’s packaging module is one of most robust systems in the industry.  We have several systems in place to accommodate all forms of packaging requirements.  Each individual package can be classified as follows:

System A

This system is used primarily by B&B’s and small inns.  System A allows the administrator to optionally discount rack rates and then place the components of the package on top of the rates to produce a package price.  The consumer just sees the bundled price and the text regarding the package components and disclaimers.

System B

This system is used primarily by larger properties which need to produce absolute concrete pricing in packaging.  System B takes its basic rates from a separate database, independent of rack rates. The administrator can then place the components of the package on top of the rack rates to produce a package price.  The consumer just sees the bundled price and the text regarding the package components and disclaimers.

Optional Components

Dynamic Packaging – In this module, consumers can create their own packages via a shopping cart.  Consumers will enter into the system and first select their room requirements.  In the next stage, they can select from a list of attractions, dining and other services thereby creating their own custom built vacation.

System Features

Package Setup

  • Load your own room types and package codes
  • Load an unlimited package plans
  • Creating packages: Area to write a description & policies
  • Packages: Can be for one or more nights.
  • Packages and Rates - Can be made inactive or active when necessary
  • Packages - Able to create a  URL for each hotel - can include one to three activities
  • Easily do a package where book two nights, get two comp. tickets for an attraction?

Package Management Tools

  • Modify package availability for large date ranges
  • Modify package rates for a date range

Package Reports

  • Package availability report
  • Package rates report

PROPERTY SETUP

Hotel administrators can define all the contacts, policies, and restrictions in this section of the administrative module.

  • Area to add which credit cards the hotel accepts
  • An area to add contact information for each hotel (i.e. Revenue manager, GM., Director of Sales)
  • An area to enter all reservation & hotel policies
  • Area to write check-in/check-out times, cancellation policy, parking fees, plus any other notes.

RESERVATION DELIVERY & POST RESERVATION FUNCTIONALITY

  • Confirmations are sent to hotel and client via fax or email.  Also a log is needed to show the time and date the Confirmations were sent.
  • Update the Reservation Record (Administrators can update any portion of the booking with an automatic send to the client
  • Cancel the reservation (Cancel the entire or a portion of the reservation with automatic updates to inventory)
  • Change Dates (Administrators can change the dates of any booking with automatic updates to inventory)
  • Change room type  (Administrators can change the room types associated withany booking with automatic updates to inventory)
  • Reprint Coupon and Vouchers
  • Resend confirmation via e-mail and fax

SHOPPING CART SYSTEM

  • When creating an activity item, can indicate a specific time for each product. (i.e. LOTR Evening Performance, 8pm)
  • Able to add time of event when building an activity
  • When a customer books a hotel, the activity date is defaulted to the hotel arrival date. Guests can change activity date by using the calendar.
  • When selecting an activity, you can check off the number of people requiring a ticket. One Step process. Don't have to SELECT for EACH individual.