Products

Benefits and Features common to both business models of the Central Reservation System

The system includes all business processes in sales, marketing, accounting and post customer relationship management. With our  CRS software tools, an enterprise might build a database about its customers that describes relationships in sufficient detail so that management, salespeople, people providing service, and even the customer can access information, match customer needs with product plans and offerings, remind customers of service requirements, check payment histories, and so on.

Professional Clean User Interfaces

Overall our reservation system now features a new improved user interface and an extremely clean graphical design. The net results of the new interface indicate that consumers are making an extremely high percentage of the reservations on-line without the aid of telephoning the hotel or call centre.

Multi-Lingual

Customization for target and niche markets is the name of the game here. Appealing to various cultures via the web is now possible with our latest upgrades. Our central reservation system has now been translated into both Spanish and French. Our current engagement with Ottawa Tourism has mandated the evolution of a fully functional French edition. Clients are invited into the French version of the booking at www.reservations.ottawatourism.ca/french.

Integrated Voucher & Ticketing Mechanism

The reservation system now has a built in voucher printing mechanism whereby any B&B, hotel or tourist association can easily and effectively produce attraction, dining, and entertainment vouchers resulting from pre-canned packages or general shopping cart items. Centrally negotiated attraction tickets and distinct district branding is now easily achieved via the printing mechanism with consistent formats.
Property Level and District Level accounting of attraction passes is also possible via the new Shopping Cart Mechanism allowing for total accountability of distinct marketing campaigns.

New Discounting Mechanism

In addition to the improvements in the packaging system and shopping cart, there are several new discounting mechanism in place. Many other jurisdictions offer 50% of rack for the final night of a 3 night stay. This mechanism is now in place and fully operational in our system and is ready for use by our client base. Imagine deploying this discounting mechanism across your entire client base for improved visibility.

New Amenity Search

Servicing consumers in a more efficient manner is now possible with the latest series of upgrades. Consumers can search for rooms via the following mechanisms:

Room Location Options: Fallsview Rooms, Gorge View or Courtyard
Room Amenities: In room internet access, In room movies
Rom Types: Rooms or Suites
Hotel Amenities: Indoor Waterparks, Indoor pools, Arcades
Hotel Location: Geographic Districts

Consumers can also reorder the results of the their searches based upon the following criteria:

Random Order: Default Setting
Property Name: Alphabetical Settings
Hotel Rating: AAA Diamonds
Price: "Low to High” or “High to Low"

Reservations and Higher Conversion Rates

With an abundance of property information, strong visuals, robust packaging systems, value added mechanisms and countless interface possibilities, our system allows for a greater conversion of reservations on the hosts current site. It is a competitive marketplace whereby studies have shown that consumers may view up to seven different web sites before concluding a reservation. The question facing all Internet Publishers is which web site will actually conclude the transaction and ultimately reap the rewards.

Robust Packaging Systems

Packaging is increasingly seen as a tool to differentiate your product mix in the face of increasing competition. Our custom packaging solution allows you to create your own packages to feature on your destination web site!

Working with the local suppliers of travel products enables the Meridian Packaging Engine to build an extremely comprehensive suite of products which can be custom tailored to each individual consumer. Imagine all the participants in your local destination brought together in one online marketplace.

The DMO or CVB benefits from increased reservation revenue and also fulfills its mandate to promote and co-ordinate all of the tourism activities in its destination.

The Meridian Packaging Engine supports the following features:

  • Individual Hotel Packages created at the property level
  • Dynamic Packaging whereby consumers can load and build their own packages
  • Centrally loaded and administered packaging usually initiated by the CVB
  • Golf Play and Stay Packaging Engine

Integrated Accounting Mechanism

Meridian now has a completely integrated accounting system for the reconciliation and payment of all partners in your central reservation program. Online billing statements make it easy to view, adjust and pay your monthly billings.

Value Added Mechanism

The Meridian system has the capability to attach a couponing mechanism to the end of the reservation process. In Niagara Falls, Canada we use the capability and have labelled it our "Vacation Enhancement Program."

At the conclusion of each reservation, consumers are driven into the “Vacation Enhancement Program Redemption Centre”, where they can print out an unlimited number of high quality special value added vouchers. The system transfers onto each voucher the customers’ name, hotel, confirmation number, arrival and departure dates. The vouchers are very personalized and have been used quite effectively in driving consumers to the respective attractions participating in the program.

Hosting and Hardware

Since the operation is hosted out of our servers located in Toronto, Los Angeles, and Niagara Falls, your organization can incur considerable savings on recurring high-end hardware costs, software licenses and expensive technical manpower. Consequently, your set-up cost is kept to a minimum with no hidden costs and the total solution comes built-in with a complete multi-currency, multi-payment options payment gateway.

Deploy our system under your own URL or use our highly secure URL https://www.reservation.org.

Marketing

Enable your marketing team with a complete information set from our central reservation application and the accompanying web site reporting package.

  • Extensive reporting capabilities, with the ability to quickly and easily export reports to a spreadsheet for further analysis.

Customer Relationship Management

Empower your marketing team with critical statistics and customer behavior data. This data will enable them to run efficient CRM programmes